On going thread Created by dwclarkNU
Phase 1: Getting you unlock code
- Call Verizon customer support and ask them for Global Customer Care.
- When you are finally connected, tell them you need the SIM unlock codes for your device because you are traveling overseas to some remote country that only uses GSM.
- If they tell you they cant give you them or they dont have them or any other excuse, say thank you, hang up and go back to step 1 and repeat. It took me 3 calls before someone finally gave me them. Also, dont get all fired up and start screaming because chances are they make a note on your account and it will make it even harder during followup calls. You might also want to try getting the SIM unlock codes from regular customer support.
- Write down the unlock code, it is a 16 digit number, you will need it later.
Phase 2: Unlocking your device
- Go to Options -> Advanced Options -> SIM Card
- Flip your phone to horizontal mode and bring up the keyboard. To bring up the keyboard, hit the BlackBerry button and press Show Keyboard.
- Hold down Caps Lock key until it locks.
- Type "MEPD" without the quotes. This will bring up the SIM Card screen.
- You should see a list of Active and Disabled SIM locking categories.
- Again, hold down the Caps Lock key until it locks.
- This time type "MEP2"
- You should get a dialog that says "Enter Network MEP code (10 left):"
- Enter the SIM unlock code you got from Verizon and hit the Enter button.
*MAKE SURE YOU TYPE IT EXACTLY AS YOU WERE GIVEN IT* If you type it incorrect 10 times, you will render your phone useless. If it doesnt work after the first 2 times, call Verizon back and verify the number you got is right.
Phase 3: Forcing the Phone to use GSM
- Pull the battery out and pull the Verizon SIM card out. Easiest way is with a pencil eraser.
- Put the new SIM card from either TMobile of ATT in and put the battery back in.
- When the phone finally boots back up go to Options -> Mobile Network
- Change the Network Technology to GSM/UMTS
- Hit the back button and wait as your GSM carrier is detected and the phone is registered with them.